Dear All,

As I am sure you are aware Glasgow is still in level 3 which means that we can not carry out on essential maintenance issue.  Unfortunately, wobbly doors and dishwashers will need to be addressed when we get into level 2 of the lockdown restrictions.

I am sure like me you have fingers and toes crossed that we get there soon.

Please still report any maintenance issues using

This app also has video walk through tutorials should it be something that you can address yourself, for instance water pooling at the bottom of the fridge could mean that the drain is clogged and needs cleared, this is a simple task in most fridges and the video on fixflow gives step by step guidance.  The majority of  the videos are from youtube and can be re watched.

There are some issues that we as letting agents can not get involved in.  These are factoring issues .  For example if the lights are not working in the communal are of a tenement block of flats, you can report it to GPL and we can pass it onto the factors also known as building managers, but we can not arrange for an electrician to attend, the factors would do that.

 If you are having trouble with your neighbors, please report it through the app so we have a record, however there is very little we can do, and at this time if you feel there is a breach of covid restrictions there is an online form from police Scotland  you can use :

alternatively you can call 101 and report the disturbance that way.

You may or may not be aware that Clydesdale bank became virgin money and some tenants have reported an issue and that their bank could not find our account details.  To confirm the account details are:

  • Virgin Money / Clydesdale bank
  • Glasgow Property Letting ltd
  • Client account
  • Sort code                               82-51-01
  • Account number                  80024746
  • Reference                             Property Address

We know that a number of tenants have already and will be further impacted financially by the coronavirus pandemic. We want to provide guidance on the procedure you should follow if you are concerned about your ability to pay your rent. Under the terms of your tenancy the rent is still due, but you may be able to obtain support with your rent if you are in financial difficulty.

  1. Let us know
    Many of us are going to experience financial hardship in the coming months and while you are still liable to pay your rent, we are here to help. Talk to us if you think you might experience problems in paying your rent. We are experienced in helping tenants to avoid getting into rent arrears.
  2. Enquire about your entitlement to any state benefits.
    People affected by coronavirus who are concerned about paying their rent can apply for Universal Credit from the Department for Work and Pensions which includes support for housing costs, if eligible. Universal Credit is available to some working as well as unemployed people. The UK Government has introduced some temporary changes to make applying for this easier. The following website provides further information on applying for Universal Credit:
    If you receive Housing Benefit or Universal Credit, but still can’t afford your housing costs, you may be eligible for a Discretionary Housing Payment (DHP). Further information on DHPs and how to apply is available at:
    You may also be able to get support through the Scottish Welfare Fund. Further information on how to apply is available on:

If you are currently a student there may be other funds you can access – contact your college or university and ask for help. See also:

  1. Tenant Hardship Loan Fund
    The Scottish Government has established a new £10 million fund to support tenants struggling to pay their rent due to financial difficulty associated with the Covid-19 pandemic. The Tenant Hardship Loan Fund offers interest-free loans for up to nine months of rent costs. The loan can be used to cover rent arrears which have arisen since 1 January 2020 and up to three months of future rent payments.

    To confirm the level of any arrears, the loan administrator will contact the applicant’s landlord or letting agent.

    Loan repayments will be deferred for 6 months following payment of the loan, with the loan being repaid in 60 monthly instalments. Applicants will need to pass an affordability check and a credit check before being offered a loan.

The online loan portal for applications can be found at

  1. Keep in touch so that we know what your situation is and can assist you where possible. Your landlord is more likely to be willing to be flexible if you keep them updated on your situation.
Housing benefit
If you receive housing benefit from local housing allowance or universal credit then it is your responsibility to ensure that the rent is paid in full and on time as required by the tenancy agreement. If the housing benefit you are entitled to is less than the monthly rent then you are responsible for paying the difference in full and on time.
Sources of advice and assistance
If you are struggling to pay your rent we recommend that you seek advice as soon as possible. If you’re in rent arrears or having difficulty in paying your rent then you can get free advice from: Shelter Scotland Citizens Advice Scotland The Money Advice Service Scotland’s Financial Health Service StepChange  

Our office on Elmbank street has been closed since March 2020 and we are all working remotely.  Our government guidance is to remain that way, but there are many ways to contact the Glasgow Property Letting team.

Email                          :

Telephone     :0141 221 3990


Facebook       Glasgow Property Letting – Home | Facebook

Twitter                       @glasgowproplett

Instagram      Glasgow Property Letting (@gpletting) • Instagram photos and videos

Pinterest        Glasgow Property Letting (gpletting) – Profile | Pinterest

Linkedin         Glasgow Property Letting Ltd | LinkedIn

The preferred method is as all staff have access to the emails.

Monday  31st  is a holiday and team GPL will be closing down their laptops for the day, but any maintenance issues can still be reported using

Take care and stay safe,

Kindest Regards

Michelle O’Donnell

Branch Manager

17 Elmbank Street


G2 4PB

0141 221 3990



Registration number LARN1903009

VAT : 174415411


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