Sometimes life takes a new turn and you need a change in direction, it may be a new tenancy that is starting or an existing tenancy you wish to discuss , sometimes emergencies happen, whatever the situation we are here to help.


What to expect as a tenant

When searching for a property it is always best to give clear definition of areas you are interested in, your circumstances and rental budget.

Please note that most rents advertised do not include utility bills and council tax, unless otherwise stated.

If you are a student you are exempt from council tax, but it is the tenants responsibility to apply for any exemptions.

We provide accompanied viewings, so you will be able to ask any questions about the property whilst viewing. We then have the opportunity to meet you and learn more about you.

To secure the property we  require a holding fee to take the property off the market.

All adults who intend to occupy the property are required to complete an application form and provide referencing paperwork..

Applicants are required to provide: -

  • photographic ID (passport or driving licence)
  • proof of their current address (utility bill, bank statement or driving licence)
  • Email addresses and contact numbers.

To allow us to take a property off the market and reserve it for you we would require a deposit.

Once all relevant references are received and we have a date of check in agreed, we will provide the lease and tenancy documentation for signing and your deposit will be lodged in a government approved tenancy deposit scheme.

Applicants are also required to provide all of the following that are appropriate to their circumstances: -

  • recent landlord/letting agent reference stating tenancy dates, monthly rent due, details of any arrears, a statement on the condition of the property during or at the end of the tenancy and a statement on whether there were any breaches of the tenancy agreement;
  • employer/pension provider/accountant reference on headed paper stating job title, contract length and annual income;
  • evidence of any state benefit entitlement;
  • last 3 months of current account bank statements;
  • letter from university confirming student status;
  • for students funded/paid by an organisation or government, evidence of paid income or funding for living expenses;
  • their UK visa (for applicants from outside the EU).

We require applicants to have an income of 30 times the monthly rent. If an applicant does not meet the income criteria we will require them to provide a UK based guarantor or pay 6 months’ rent upfront. Guarantors are required to earn 3 times the annual rent. Guarantors are required to provide: -

  • photographic ID (passport or driving licence);
  • proof of their current address (utility bill, bank statement or driving licence);
  • employer/pension provider/accountant reference on headed paper stating job title, contract length and annual income;
  • evidence of any state benefit entitlement.

Guarantors will also be required to sign a contract in which they commit to cover any outstanding amounts due from the tenant under the terms of the tenancy agreement.

We will take all reasonable steps to confirm the identity of applicants and guarantors and to verify references. We will provide the landlord with a copy of all application and referencing paperwork and seek their approval to proceed with the tenancy.

We would always advise it is best for you to arrange your own contents insurance. Please see below links.

If you smell gas in your property, please turn off the supply at your meter and contact the National Gas Emergency Service on 0800 111 999.

Please open doors and windows and avoid the use of naked flames or electrical switches.

If water is coming into your property, advise the upstairs neighbour to allow them to turn off the water.

You may wish to contact the factor of the property as that would be the company managing the building.  If you do not already have these details, you can find them at

If you have water leaking from your property, please turn off the stopcock (location of which is detailed in your inventory) and all water supplies before calling our emergency contractor.

If there is no water supply, please contact Scottish Water on 0800 0778 778

If there is loss of power, please check all fuses and circuit breakers, including plugs. Alternatively contact your energy supplier/ check to see if other properties are experiencing the same issue as there may be a power cut in your area.

For breakdown of large domestic appliances such as cookers and washing machines, please check the instruction manual. If you do not have the instruction manual, go online or contact the number for the manufacturer to obtain one. If there is still a problem, please contact our office here (link) or call with the serial number, make, model and full description of the fault.

In the case of small appliances like kettles or toasters, please check fuses and plugs and if necessary contact us and we will let you know whether to replace it.

Please see advice and contact details for Community Safety Glasgow

Tel: 0131 556 1221
Helpline: 0131 556 8118

For plumbing or heating emergencies, please see the number below.
Please inform our office by the next available working day if you have had to contact our emergency number.

CC Plumbing and Heating can be contacted on 07907 802 749.

For electrical emergencies please contact Kearn Electrical Services on 07794558970.

Please only call the out of hours numbers in the case of an emergency.



Please note tenants are responsible for maintaining fuses, light bulbs and alarm batteries even on mains wired smoke detectors.

To report a general repair, please contact the office on  0141 221 3990 or email

A repair can also be reported via this link